bank, YES BANK, has appointed two key people. Sanjay Agrawal, head, SME Credit, Standard Chartered Bank has joined the organisation as country head, SME risk management. In addition, Lovekesh Dev, head, operations, Equinox Global Services (I-Flex Solutions, Oracle group), has been appointed head, centralised business processes and contact centre at the bank.
In his new role, Agrawal will work in tandem with the sales, collections and operations departments to review products and set and meet targets. He will develop product programs in line with the bank's objectives and, as a result, suggest policy changes. Besides, he will also check the feasibility of MIS (management information systems) for each program, which requires him to integrate computer systems with the organisation's agenda and goals. Agrawal has over 13 years experience in the spheres of business development and credit risk management.
Dev, on the other hand, will be responsible for the set-up of the Central Processing Unit (which includes trade finance operations, cash management services operations and retail banking operations) and the Retail Contact Centre for YES BANK.
Before YES BANK, Dev was with Equinox Global Services (I-Flex Solutions, Oracle group). As part of the core leadership team there, he was responsible for the BPO service delivery, new client acquisitions and developing end-to-end solutions.
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