Yatra.com assures 'delightful customer experience' through 'The Yatra Promise'

Company Brief

New Delhi, June 08, 2010

Yatra.com, India's leading online travel company, today demonstrated its commitment by striving for the highest level of customer services and rolling out "The Yatra Promise". "The Yatra Promise" will guarantee hassle-free travel with a slew of services, making the entire 'Yatra experience' memorable.

Yatra.com keeps its promise!

* Guarantees Best Airfare - Yatra.com is offering best deals including International airfare sale where one can book an international flight and be assured of the most competitive fare price. If any other company is offering a better fare, then Yatra will match the same.

* Assured Refund within 72 hours – Yatra.com assures refund on cancellation within 3 working days after receiving the request. If the refund is not being processed within the specified time, then a gift coupon worth Rs 250 will be given to the customer.

* Zero Cancellation fees – Yatra.com will not charge 'Yatra Cancellation Fee' of Rs 160 for online cancellation and Rs 310 for the cancellation of offline requests.

* Instant Cancellation – Customers can get the cancellation processed instantly by initiating it online through the 'My Bookings' section

* Secured Transactions – Yatra.com's payment gateway is VeriSign Secured and assures secure e-commerce, communications, and interactions for web sites, intranets, and extranets.

* Free Visa Assistance – The Yatra.com team of experts help customers with the formalities of applying for their visa without charging any additional service fee. The customers just need to book ticket to any destination and the customer executives will assist them with the whole process.

* Earn Yatra Miles – As a part of its loyalty programme, a customer can earn a certain number of points on every confirmed flight or hotel booking on Yatra.com. The points can be redeemed for discounts on any other Yatra.com travel product.

"We at Yatra.com not just offer the best travel deals of the industry but also have the ability to surprise and delight the customer by anticipating their prospective needs. 'Yatra Promise' showcases our assurance to offer best travel deals while sustaining the best in class service", said Dhruv Shringi, Co founder & CEO, Yatra.com.

Since its inception in 2006, Yatra.com has been a company, which not only adapts the latest technology, but also focuses on product and service innovation. This can be well estimated by the fact that in the last couple of months Yatra has introduced several new services such as flexible payment facility across product categories, best price guarantees on holidays, cash back on companions travel and the upgraded free travel card. 'Yatra Promise' is yet another initiative to instill trust and confidence of the customer in the company thereby ensuring a long lasting relationship.

For further information, please contact:

Avian-Media

Suryaprabha Sadasivan

Mobile: +919833909285

Email: surya@avian-media.com