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Follow UsCompany Brief
Mumbai, December 22, 2010
Loop Mobile, Mumbai’s no.1 GSM network, today announced the launch of its first and largest experience store in Mumbai at Inorbit Mall, Vashi. The Loop Mobile Gallery is a first of its kind on-ground mobile service store with latest state-of-the-art features and unique services. The store Loop Mobile’s 40th covering all galleries and small shops, shall be operational on all seven days of the week to facilitate subscribers with sales, customer service & unlimited experience.
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On the same day, Loop Mobile announced its Going for Great Challenge by creating new benchmarks in service delight. Loop Mobile redefines customer delight with 2 Promises – all subscriber calls will be answered within 10 seconds on IVR and any service would be activated within 15minutes. In case of any deviation, subscribers would be entitled to a money back offer or FREE Café Coffee Day Voucher.
Experience Zone
Loop Mobile’s experience store is designed to allow customers to explore unlimited opportunities in the world of Value Added Services. The VAS kiosk is a concept to provide subscribers an experience of various services as music, CRBT (Caller Ring Back Tones), games, wap portal and more. In addition, the Gallery also has an Experience Zone. The ambient lighting & subtle interiors with Loop Mobile’s new Purple color provides a unique combination of warmth & new age looks. This is coupled with new user interfaces, richer browsing and cutting-edge devices along with customized Loop Mobile applications.
Zero Wait Customer Service
Loop Mobile brings in almost zero waiting time by installing five customer service desks for all subscriber queries and instant resolution. This gallery provides a wide range of handsets & accessories.
Going for Great Challenge
Loop Mobile is the 1st operator in the country to create new service benchmarks. Addressing some pain areas for mobile subscribers today, Loop Mobile takes one step forward by introducing 2 Promises which shall redefine the mobile experience for all its over 3million subscribers in Mumbai. These 2 promises are as follows:
• All subscriber calls on IVR will be answered in 10 seconds flat
• Any service activation request would be done in 15minutes flat.
If the above is not complied Loop Mobile is ready to give money back or a FREE Café Coffee Day Voucher.
Speaking at the occasion, Mr. Sandip Basu, Whole Time Director & CEO, Loop Mobile, said, “It is our continuous endeavor to provide our subscribers the best in class service that can make mobile usage exciting and engaging. As an operator having completed 15 years of service, we are ready to embark on a new journey with bold service promises which shall hold us accountable for 100% delivery. This Going for Great Challenge is one such initiative which is part of our Strategic Intent to offer subscribers in Mumbai differentiated & benchmarked service thus delighting at every step. This 1st of its kind experience store is also a step towards fulfillment of our commitment in providing innovative service experience.”
For further information, please contact:
LinOpinion – A Lowe Lintas PR division
Punit Karnik
Mobile: +919967037928
Email: punit.karnik@loweworldwide.com
