Fashion and You indulges social sustomers

Company Brief

New Delhi, August 2, 2011

After the Webolution it brought about in the Fashion retail sector, Fashion and You now revolutionizes customer care. Having one of India’s leading Facebook company pages, it now hosts a section dedicated to customer care in a new segment powered by Get Satisfaction, an innovative application that bridges the Facebook Wall and customer community to create a truly social knowledgebase. It will enable users to interact with the Fashion and You team as well as with each other, offering quick and easy complaint resolutions, query responses and feedback. It is an endeavour to provide shoppers with an interactive customer care service through a platform that is both easily accessible and user-friendly.

Get Satisfaction is a leader in online community communications. They have successfully implemented social media communications for companies of various scales and industries world over.

"We are proud to introduce social media customer care to India. We are a business that is driven by word of mouth and our members have been our brand ambassadors and our voice. We are immensely happy to introduce a platform where we can communicate with them more easily. This is another step we are taking to ensure 100% satisfaction for our customer. This platform will allow members to engage with us to get answers and resolutions they want, and will get our company the feedback they need to be a better, more responsive business.” said Pearl Uppal, CEO, Fashion and You.

“Get Satisfaction for Facebook is a powerful community platform that takes the chaos of Facebook Wall interactions and makes it into an actionable storehouse of social data, to help us connect with our customers easily and effectively," she added.

For further information, please contact:

Actimedia Private Ltd

Priyanka Shangari

Mobile: +919999611909

Email: priyanka@actimediaindia.com