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Guest Article: Ankur Singla: 7 trends that will change customer experience in India

Some key takeaways from Quest, a recently held customer experience management summit.

Ankur Singla
Back in 2010, when we started Akosha, we used to get about ten customer service issues a day to resolve. Today we get about 3,000 issues a day on the platform. This number is obviously just the tip of the iceberg that is customer service issues in India.

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