Kingston Technology announces its Warranty and Service Support Policy for India

Company News

MUMBAI, September 27

Kingston Technology Corporation, the world’s largest independent memory module manufacturer, has announced a comprehensive product warranty and support policy for its market leading DRAM, Flash and Personal Media Players products in India. Accel Frontline, a Chennai based warranty services outsourcer with over 36 offices in 34 cities and 100 Service locations in India, has been appointed to manage the Kingston support and service program on an end-to-end basis.

Effective from October 1st and available initially across 34 major locations in India, the Kingston support program is designed to offer free, simple, hassle-free, limited steps and ‘Over-the-counter’ service for “Genuine” Kingston products. The comprehensive, multi-level program offers:

• A toll-free number service (1 800 425 4515) and Service Hotline (044 420 15215) that customers can use to gather information regarding nearest Kingston sales outlets, authorized service centres, product warranty and other technical issues. Effective from October 1st, the Toll Free Service will be attended from Monday to Saturday between 9:30am to 6:00pm. During other times, a recorded message would greet the customer and inform about the service centre operating time.

• Walk-in support at selected ‘Metro Service Centers” for first hand information and support on all Kingston products

• Technical Email Support (techsuppport_india@kingston.com) that could be accessed 24/7 for high-end technical queries. For RMA Support, customers could send an email on services_india@kingston.com

Kingston is aggressively establishing regional warehouses across key market zones to ensure quick dispatch and delivery of spare parts to its service hub. As a result, Kingston is fully geared up to provide over the counter service in all the metros and about 2-3 working days support in the in few remote locations. Overall, the Kingston support program is designed to provide efficient product warranty and support service to its wide customer base in India.

"Kingston has already started shipping India specific packaging. At the moment, our priority is to provide an efficient product warranty and support service to our customers," said Rajesh Panicker, Country Manager, India, Kingston Technology, “We plan to expand our support infrastructure in a phased manner, looking at our sales pattern, customer base and proximity to city clusters".

“We are very happy to support Kingston’s initiative to build high quality of product service,” said Mr. N R Panicker, Chairman and Managing Director, Accel Frontline. “With direct presence in 34 cities and over 100 service locations across India, we are well positioned to scale the Kingston support and service infrastructure smoothly to cater to the rapidly growing customer base for Kingston in India.”

About Accel Frontline

Accel Frontline was founded in 1995 in Chennai, India. Accel Frontline acquired the Systems and Engineering Services division of Fujitsu ICIM Limited and Accel Limited in 1999. A comprehensive IT solutions provider, Accel Frontline has forged alliances with key technology leaders and has a network of 36 offices across 34 cities across the country. With over 500 employees working in the IT services domain, the company has a track record of superior execution. For more information, please visit www.accelfrontline.in

About Kingston Technology Inc

Founded in 1987, Kingston Technology Corporation offers a wide range of quality memory products and services designed for increased productivity and overall system performance. Kingston Technology Corporation is one of the world’s leading memory module manufacturing, module validation, semiconductor packaging and testing companies in the world. For more information on Kingston in India, please visit www.kingston.com/asia

Media contact

Richa Dwivedi

EXL Public Relations

Ph # +91 98206 52221

Email: richa@exlpr.com

Trista Wang

Kingston Technology

Email: trista_wang@kingston.com.tw

URL: www.kingston.com.tw