Chief Marketing & Chief Customer Officer |Shoppers Stop

CMO | Croma, Infiniti Retail

Chief Brand and Customer Officer | Pizza Hut India Subcontinent

Chief Marketing Officer | KFC India

Historically, new stores would take about 30 months to become profitable but now we target to do that between 6 and 12 months.

Mobile commerce is simply redefining the way consumers are transacting with us, both at our restaurants and from their homes.

Big Bazaar has been known for its offer-based footfalls. We turned that on its head and created a compelling 'everyday consistency' model.

Our 'Chai on Delivery' model constitutes almost 20 per cent of our business. Interestingly, we do an equal number of home and office deliveries.