American Airlines launches the Del Express Ticket Service

Company Release

New Delhi, March 29

American Airlines, the world’s largest airline, today announced the launch of the DEL EXPRESS TICKET SERVICE exclusively for its passengers flying from India. With the launch of this new service, passengers can now make reservations, purchase tickets, make changes, book AAdvantage awards and process many other transactions through just a single telephone call to American Airlines toll free number 1800-180-7300 or 011-23416930 (local charges applicable). The new service is designed to offer greater convenience and saving of valuable time to passengers of American Airlines.

As a part of the new service, all the passengers need to do is call the American Airlines reservations number, provide details of their travel preferences and their credit card number. The American Airlines representative will confirm the passenger’s reservation, issue the tickets and mail or fax their travel itinerary (valid for travel) without them having to step out of their home or office. Passengers flying from India can also visit the American Airlines ticket offices in Delhi, Mumbai, Bangalore or Chennai for their travel and ticketing requirements

Speaking on the launch, Ms. Nisha Maharaj, Regional Manager - Indian Subcontinent, American Airlines, said,” American Airlines is renowned for launching customer friendly initiatives that contribute towards making our customers’ lives simpler and hassle free. The launch of DEL EXPRESS TICKET SERVICE is a step towards making us more accessible to our customers and offering them an opportunity to make their reservations through the simple process without wastage of any time or effort. I am confident that our customers will find this new service very useful and convenient since their American Airlines ticket reservation is now just a phone call away.”

American Airlines launched its non-stop flight from Delhi-Chicago in November 2005. The 16-hour non-stop flight has significantly reduced the travel time, from the former average travel time of over 20 hours, while also helping avoid the inconvenience associated with a stopover flight.

Through its hub at O’Hare airport in Chicago, American Airlines offers unparalleled connectivity to passengers from India, who can connect to 125 cities including Atlanta, Austin, Boston, Buffalo, Cincinnati, Columbus, Detroit, Houston, Indianapolis, Miami, New York, Montreal, Orlando, Philadelphia, Pittsburgh, Raleigh / Durham, Washington and Toronto.

According to Vanita Bhatnagar, Regional Sales Manager - India, American Airlines, “Our flight timings are designed to help travellers have the most productive day – be it for business, or for leisure. The American Airlines flight leaves Delhi at 12:55 a.m. and lands in Chicago at 5:20 a.m., enabling full utilization of the day in Chicago, and early onwards connections to 125 cities in USA, including Atlanta, Austin, Boston, Buffalo, Cincinnati, Columbus, Detroit, Houston, Indianapolis, Miami, New York, Montreal, Orlando, Philadelphia, Pittsburgh, Raleigh / Durham, Washington and Toronto. The convenience offered by our flight has been appreciated by a large number of travellers from both countries and we have witnessed very encouraging load factors. With the launch of the DEL EXPRESS TICKET SERVICE, we aim to offer even more convenience to our valued customers.”

American Airlines has taken all measures to ensure an enjoyable experience for our Indian passengers. The airline offers a choice of Indian meals on all its Delhi-Chicago and return flights. The Indian menu has been finalised in consultation with the American Airlines ‘Indian Employee Resource Group’ and the on-board entertainment features 2 Bollywood channels. American Airlines offers a variety of fine wines from major wine growing regions throughout the world for its passenger’s inflight pleasure. These selections are at the center of the airlines First and Business Class service having won numerous acclaims. Many of the top-grade wines provisioned in First Class are also offered in Business Class.

For further information contact

Rahul Mehta

Corporate Voice | Weber Shandwick

Tel: 011 – 26936834