HCL and Hewlett-Packard enter into a strategic partnership

Company News

New Delhi, January 17

HCL Technologies Ltd (“HCL”) and Hewlett-Packard (HP”) today inaugurated EnsureIT- an IT management program resulting in assured IT performance for HCL Technologies’ BPO division (“HCL BPO”). With EnsureIT, HCL BPO will be the first BPO in the country to successfully deploy the ITIL based management solution- uniquely positioning it to expand its service offerings to its global customers.

Spread across 8 geographically dispersed centers and with a workforce of more than 11,000 employees, HCL BPO will now leverage EnsureIT as the single point of contact for end-user management. The newly deployed infrastructure management services will harness 400 plus server & network infrastructure at HCL BPO.

Speaking on the occasion, Mr. Ranjit Narasimhan, President and CEO of HCL BPO said, “HCL BPO is constantly looking for ways to optimize end-user satisfaction. The partnership with HP has made it possible for us to leverage our infrastructure better so as to maximize utilization, performance and improve response time.”

As part of the partnership agreement, HCL BPO has deployed the entire suite of HP OpenView products to create service offerings for their customers. It has demonstrated a stringent commitment to international benchmarks of IT service management including ITIL & ISO 20000. The business needs being addressed by the EnsureIT include, proactive monitoring of all infrastructure components, quick restoration of service in case of downtime, SLA (service level agreement) driven quality of service, impact on revenue and real-time information alerts to all stakeholders through multiple channels including email, SMS & mobile.

“HP is pleased to partner with HCL BPO, a flagship customer in the ITES space,” said T. Srinivasan, HP India. “EnsureIT- an IT management program powered by HP, addresses the entire spectrum of infrastructure management for today’s dynamic BPO organization. Beginning with process orientation, component monitoring, and reduction of response time, this comprehensive service offering scales all the way up to addressing complex change management requirements.”

Editorial Contacts

Jayanthi Sethuraman- 08025633555

jayanthi.s@hp.com

Riya Rangan

98401-92313

riya.rangan@hcl.in