'Customer comes First'

Company Brief

New Delhi, January 20, 2011

Naaptol Online Shopping Pvt Ltd, owner of the shopping site Naaptol.com and a leading player of the home shopping industry in India, plans to strengthen its Customer Relationship Management Team (CRM) for superior customer management. Naaptol currently services 50,000 calls a day on its order line supported by a trained and customer focused 24X7 call centre managed by 800 executives.

Making “Customer Comes First” as the motto of the company, the management currently has dedicated 150 customer delight executives to support the customers in 8 different languages. The CRM team is dedicated to resolve any issues the customers may face and take quick action under any of the following conditions -

- To update the customer on status / ensure speedy delivery due to delay in shipments by its vendors

- If the parcel is received in poor condition due to poor transportation by logistics.

- Enable refund or even replace a product within 3 days from the date of purchase

- Undertake Free reverse logistics in case they need a replacement

It also boasts of a strong association with Logistics partners like Blue dart, First flight, express it and AFL to ensure smooth deliveries.

According to Mr Manu Agarwal, Founder & CEO, Naaptol.com, “Naaptol has seen 50% repeat purchases in all major categories and by strengthening our CRM team we want to create strong customer base to resolve any problem that they may face. We have also come up with reverse logistics method, where customers can send back the parcel, without any extra cost and get replacement or refund as suitable.”

For further information, please contact:

Value 360 Communication

Nishca Arora

Mobile: +919899766011

Email: nishca@value360india.com